Guarantee

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The Air Armor Tech “No Questions” 30-Day Money-Back Guarantee

The Air Armor Tech “No Questions” 30-Day Money-Back Guarantee

If your Air Armor Tech product is not everything we promised, return it to us for a full refund on the cost of purchase, no questions asked. We make this bold guarantee because we are so confident that you will be more than satisfied with not only the performance of the air protection, but also with the design and workmanship of the product itself.


Limited Lifetime Warranty

We expect our customers to be happy with our products, and the very low rate of returns we receive indicates we’re on the right track. If you need help or don’t understand how a product or component is supposed to work, then please do not hesitate to contact us. We’ll be glad to spend the time necessary to solve your problem. You may also find the FAQ page of our website helpful, which includes “how to” pictures and videos. The owners and employees of Air Armor Tech share a common goal, which is providing very high-quality, American-made products to fit the needs of our customers. We stand behind this goal and are dedicated to ensuring customer satisfaction.

Air Armor Tech, LLC (Air Armor Tech) limited lifetime warranty is provided at no cost to the original purchaser and covers any defects in workmanship, with the exceptions stated below, for the lifetime of the product.

Duration of warranty coverage:
Lifetime means the market life of the warranted product. As long as the warranted product is in production at Air Armor Tech, LLC, and replacement parts remain available, the product is covered.

Remedy:
Air Armor Tech will repair any broken or defective part covered by this warranty. If repair is not feasible, Air Armor Tech will replace the covered part with a product of comparable composition, function, and price.

What products are covered:
The Air Armor Tech Limited Lifetime Warranty applies to all Air Armor Tech Brand Inflatable Protective Devices (IPDs).

To determine if your product is covered by this warranty, please call to request warranty information through Air Armor Tech at (817) 487-3837, or send an email requesting warranty information to info@airarmortech.com attn.: Warranty/Returns Department.

Specific provisions and exclusions:
This warranty does not cover aesthetic changes (changes in the product’s appearance) due to outdoor exposure and normal use. This warranty does not cover products that have been physically altered, damaged, or subjected to negligence. This warranty does not cover the air bladder, which Air Armor Tech warrants against defects in materials and workmanship for a period of five (5) years from the invoice date. This warranty does not cover components of the inflation system, which include the following: pressure relief valve, oral inflation valve, and inflation system housing which contains and secures the inflation valves, hardware (such as dividers, handles, wheels, buckles, zippers, or fasteners), which Air Armor Tech warrants against defects in materials and workmanship for a period of one (1) year from the invoice date. This warranty does not cover the rubber inflation system valve, which is very easy to replace by the consumer (see rubber valve replacement procedures on the FAQ page of the website).

To the extent permitted by law:
Air Armor Tech is not liable for indirect, punitive, incidental, consequential, or special damages, regardless of whether a claim for such damages is based on this warranty, and the remedies outlined in this warranty are the exclusive and sole remedy of the original purchaser, and this warranty is in lieu of all warranties, express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and Air Armor Tech’s liability to the original purchaser for damages shall not exceed the purchase price of the product against which damages are claimed.

Warranty Claim Procedure:
Before filing a warranty claim with Air Armor Tech, please try to contact Air Armor Tech at info@airarmortech.com or by phone at (817) 487-3837. In many cases this will lead to faster resolution than a formal claim. Any warranty claims must be made by the original purchaser within the timeframe of the warranty. Products require a copy of the original purchase receipt from Air Armor Tech.

Warranty claim requests must include the model number and a complete description of the defect. Where possible, images of the defect should be included.

To make a warranty claim, the purchaser must contact Air Armor Tech, Attn: Customer Support, 118 Metrotex Dr., Suite 8, Haslet, TX, 76052, in writing, or by using the Air Armor Tech website Contact Us form (http://airarmortech.com/contact-us/), by email (info@airarmortech.com), or by telephone (817) 487-3837.

The original purchaser must obtain a Return Authorization (RA) number from Air Armor Tech Customer Support prior to returning any product. The RA number must be included with any returned product. Product(s) returned must be cleaned.

Product(s) returned must be free of personal items. Personal items found in the product or return packaging will not be returned, and may be cause for rejection of the claim.

The original purchaser is responsible for paying freight costs to Air Armor Tech. If Air Armor Tech determines any returned product is not defective within the terms of this warranty, the purchaser agrees to pay Air Armor Tech all handling, return freight and approved repair costs at Air Armor Tech’s prevailing rates.

Jurisdictional provisions:
This warranty gives you specific legal rights. You may have other rights that vary from state to state and country to country.